Service excellence. It starts with Al Salam
Leveraging our high-volume expertise, we optimize your contact center’s staffing, quality, and performance management. We integrate the latest technology into your service operations to enable you to meet capacity demands and scale your customer experience quickly and efficiently
Inbound Contact Center OperationsWe manage your end-to-end contact center operations remotely or on-site.
Outbound Contact Center Operations We manage your leads to enable you to achieve your business objectives.
Workforce Planning and Consulting.We optimize staffing, service quality, and performance to meet volume demand.
Your growth. Always at the center.
1.Define and Plan
We clarify your contact center’s goals and performance indicators before planning the center’s infrastructure focusing on scalability, redundancy, and security.
We deploy, configure, and integrate the necessary technology and tools to enable smooth and efficient procedures in all call center operations.
3.Hire and Train
We recruit your contact center staff and provide comprehensive training around technology, customer service skills, and communication techniques.
4.Monitor and Manage
We track and analyze your center’s performance against KPIs and service level targets to identify areas of improvement and make the necessary adjustments.
Connect better and adapt faster
Our well-trained agents provide exceptional customer service to improve your customer satisfaction and loyalty.
Depending on your business needs, we can support you in scaling your customer service operations up or down quickly and efficiently.
Save on cost
By outsourcing your contact center you can have an optimized management workforce and flexible scheduling
Integrate new tech
Power your customer experience with omnichannel capabilities, analytics, and automation through our advanced technological solutions.
We capitalize on new thinking, new workforce models, and new possibilities to deliver tailored staffing solutions.
Our skilled experts are specialized in a variety of industries to cater to any type of operations management your business.
Robotic Process Automation (RPA)
We make your digital transformation a reality, with Robotics, Straight-Through Processing, Optical Character Recognition (OCR), and Machine Learning.